How it works

Yes. Items marked with “💊" "Prescription Required” need a valid prescription from a licensed veterinarian practicing in Canada.

Please see How to Submit Your Prescription for all available options and important requirements.

For prescription medications, we require a valid prescription from a licensed veterinarian practicing in Canada.

How to Submit Your Prescription

You or your vet can send the prescription to us in one of the following ways:

• Email: Your vet can email it directly to pets@beampharmacy.ca

• Fax: Your vet can fax it directly to 289-293-2108

• Mail: You may also mail the original prescription to: BEAM Pharmacy 1-33 Cathedral High Street Markham, ON L6C 0N9

• Drop-Off: In-person drop-off is welcome at the above address.

*Due to regulations, we can't accept pictures or photocopies of your medication prescription.

Need Us to Contact Your Vet?

We are happy to reach out to your veterinarian to request the prescription on your behalf. Simply let us know during checkout.

Please note: This is only suitable for medications your vet has already approved. Your vet may require an examination before authorizing new treatments or changing current therapies.

🚫 Important Notes

• We cannot ship prescription medications until we have received valid authorization.

• We do not accept prescription labels or invoices as valid prescriptions.

If we don’t receive your prescription within 24 hours of placing your order, the prescription item(s) will be cancelled and refunded automatically.

Yes, a $5.99 dispensing fee applies to each prescription item. This fee helps cover the pharmacist’s professional services. It does not apply to non-prescription products.

Once we receive a valid prescription from your veterinarian, your order will be processed and shipped within 1–3 business days.

Delivery typically takes 1–5 business days, depending on your location.

Please contact us directly. Some items may not be displayed online due to policy restrictions, and certain products are available only as compounded medications. Our team will be happy to assist you in sourcing what you need.

No, we do not accept returns on prescription medications due to health and safety regulations.

However, if you receive the wrong item or your order arrives damaged, we’ll gladly provide a replacement or refund on a case-by-case basis. Please contact us at pets@beampharmacy.ca or call 289-293-1668 for assistance.

Yes, BEAM Pets is operated by BEAM Pharmacy, a licensed community pharmacy in Ontario, with accreditation number 310327. The medications we dispense are reviewed and prepared by Ontario‑licensed pharmacists.