Privacy Policy

BEFORE USING OUR WEBSITE OR SERVICES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

BEAM Pets ("BEAM Pets," "we," "us," "our") is committed to protecting your personal information and complying with all applicable data protection and privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial regulations.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website pets.beampharmacy.ca (the "Website") or use our services, including prescription fulfillment, virtual consultations, and medication delivery (the "Services").

What Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way to provide pharmacy services, including but not limited to:

Personal Identifiers: Name, phone number, email address, mailing address.
Health Information: Prescription details
Payment Information: Credit card details or other payment information for processing transactions.
Technical Information: IP address, device identifiers, browser type, cookies, and usage data when you visit our Website.

How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfill prescription orders.
To coordinate and communicate with healthcare providers as needed
To dispense your pet's medications either in the pharmacy, or at an affiliated central fill pharmacy.
To deliver medications and provide consultation services.
To comply with legal and regulatory obligations.
To enhance security, prevent fraud, and improve our services.
To communicate with you regarding your pet's prescriptions, health reminders, and promotional offers (with your consent).
To analyze service trends and conduct research using anonymized and aggregated data.

How We Share Personal Information

We do not sell your personal information. However, we may share your information in the following circumstances:

With Healthcare Providers: To facilitate prescription fulfilment and medication management.
With Third-Party Service Providers: For payment processing, prescription delivery, and IT support.
When Required by Law: To comply with legal or regulatory obligations.
With Your Consent: If you opt in to share information for additional services or research.

Your PHI is stored securely and is only accessed by authorized personnel. We do not sell or share your health information for marketing purposes without your explicit consent.

Your Rights Regarding Your PHI

You have the following rights concerning your protected information:

Right to Access: You may request access to your records.
Right to Amend: You may request corrections to your records if you believe they are inaccurate.
Right to Request Restrictions: You may request limitations on how we use or disclose your personal information
Right to Confidential Communications: You may request that we communicate with you in a certain way.
Right to a Copy of This Policy: You may request a printed copy of this privacy notice.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with a privacy regulator.

To exercise any of these rights, please contact us (details below).

How We Protect Your Information

We take appropriate security measures to safeguard your personal information, including:

Encryption of sensitive data.
Secure storage on industry-standard servers.
Regular security audits and staff training.

While we take every precaution to protect your data, no system is completely secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website with an updated revision date. If significant changes are made, we will provide notice through email or other appropriate means.

Contact Information for Our Privacy Official

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

BEAM Pharmacy
Address: 1-33 Cathedral High St., Markham, ON L6C 0N9
Phone: (289) 293-1668
Email: info@beampharmacy.ca

We are committed to resolving any concerns you may have in a respectful and timely manner.

Last Updated: June 26, 2025

Prescriptions