No, we do not accept returns on prescription medications due to health and safety regulations. However, if you receive the wrong item or your order arrives damaged, we’ll gladly provide a replacement or refund on a case-by-case basis. Please contact us at pets@beampharmacy.ca or call 289-293-1668 for assistance.

If we don’t receive your prescription within 24 hours of placing your order, the prescription item(s) will be cancelled and refunded automatically.

Please contact us directly. Some items may not be displayed online due to policy restrictions, and certain products are available only as compounded medications. Our team will be happy to assist you in sourcing what you need.

Yes. Items marked with “💊" "Prescription Required” need a valid prescription from a licensed veterinarian practicing in Canada. Please see How to Submit Your Prescription for all available options and important requirements.

Yes, a $5.99 dispensing fee applies to each prescription item. This fee helps cover the pharmacist’s professional services. It does not apply to non-prescription products.

Once we receive a valid prescription from your veterinarian, your order will be processed and shipped within 1–3 business days. Delivery typically takes 1–5 business days, depending on your location.

Yes, BEAM Pets is operated by BEAM Pharmacy, a licensed community pharmacy in Ontario, with accreditation number 310327. The medications we dispense are reviewed and prepared by Ontario‑licensed pharmacists.

For prescription medications, we require a valid prescription from a licensed veterinarian practicing in Canada. How to Submit Your Prescription You or your vet can send the prescription to us in one of the following ways: Email: Your vet can email it directly to pets@beampharmacy.ca Fax: Your vet can fax it directly to 289-293-2108 Mail: You may also mail the original prescription to: BEAM Pharmacy 1-33 Cathedral High Street Markham, ON L6C 0N9 Drop-Off: In-person drop-off is welcome at the above address. *Due to regulations, we can't accept pictures or photocopies of your medication prescription. Need Us to Contact Your Vet? We are happy to reach out to your veterinarian to request the prescription on your behalf. Simply let us know during checkout. Please note: This is only suitable for medications your vet has already approved. Your vet may require an examination before authorizing new treatments or changing current therapies. 🚫 Important Notes We cannot ship prescription medications until we have received valid authorization. We do not accept prescription labels or invoices as valid prescriptions.

Ontario: $10 flat rate, or free shipping on orders over $99 before tax Rest of Canada: $14 flat rate, or free shipping on orders over $129 before tax Additional charges may apply for overweight items.

Yes! You’re welcome to pick up your order directly at our pharmacy location: BEAM Pharmacy 1-33 Cathedral High St. Markham, Ontario, L6C 0N9 When placing your order, simply select “In-Store Pickup” at checkout. We’ll notify you as soon as your order is ready. Most orders are prepared within 1-2 business day.

We offer local delivery across the Greater Toronto Area, including Markham, Richmond Hill, North York, Downtown Toronto, Scarborough, Vaughan, Etobicoke, Aurora, Newmarket, and Mississauga. We also ship across the rest of Canada.

Most orders are shipped within 1 to 3 business days. Special orders like compounded medications or backordered items may take longer. We’ll notify you by email if extra time is needed.

Because all compounded medications are made to order, they are not listed on our website. If you're interested in a compounded medication, please contact us with the medication name, strength, dosage form, and quantity needed. We will provide a price quote based on your request. If you decide to proceed, we will require a valid prescription from your veterinarian before we can begin compounding and shipping the medication.

There are many reasons: The required strength or dosage is not available in commercial products Your pet refuses to take tablets or capsules A different form such as a liquid or gel is easier to administer Medications can be combined into one to reduce the number of doses If your pet is difficult to medicate or needs a specific formulation, ask your veterinarian if compounding is a good option.

Compounded medications are customized prescriptions prepared by licensed pharmacists to meet your pet’s specific needs. This can include adjusting the strength, changing the flavor, or creating a different dosage form such as a liquid, chew, or transdermal gel. Your veterinarian may prescribe a compounded medication if your pet needs a more tailored treatment.