Terms of Use​

This website is operated by BEAM Pets (a division of BEAM Pharmacy, as applicable). The terms “we”, “us”, and “our” refer to BEAM Pets. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions, or disclaimers provided in the pages of our website (including our Privacy Policy, Shipping Policy, Refunds & Returns Policy, and any prescription-related policies).

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Please review the Terms carefully. The Terms apply to all users of our website, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content. By accessing or using this website in any way, you accept and agree to be bound by and comply with these Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services, or place an order on our website.

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For purposes of these Terms, “Website” includes all pages, content, features, tools, and services available at or through pets.beampharmacy.ca, and any related domains, subdomains, or mobile views controlled by us.

 

Use of our Website​

You agree to use our website for legitimate purposes only and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law or any health-care related regulation. By agreeing to the Terms, you represent and warrant that:

• You are at least the age of majority in your province or territory of residence;

• You are legally capable of entering into a binding contract; and

• If you are placing an order or creating an account on behalf of another person (including as a caregiver), you are authorized to do so.

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You agree not to use our website:

• To conduct any activity that would constitute a civil or criminal offense or violate any law or regulation;

• To solicit others to perform or participate in any unlawful acts;

• To upload, transmit, or distribute any malware, viruses, or other harmful code;

• To attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems or any other computer system;

• To collect or track the personal information of others without their consent; or

• For any obscene, abusive, harassing, harmful, or discriminatory purpose.

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You agree to provide us with accurate, current, and complete personal information, such as your name, email address, mailing address, phone number, and any other contact or account details needed to complete your order or contact you as needed. You agree to promptly update your account information, including shipping and billing details, so that we can complete your transactions and contact you as necessary. You authorize us to collect, use, and disclose this information in accordance with our Privacy Policy.

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Account Registration & Security

We may require you to create an account to access certain features or services on our website (for example, to view past orders, store pet profiles, or submit prescription information).

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You agree to:

• Maintain the confidentiality of your login credentials;

• Restrict access to your account and device; and

• Accept responsibility for all activities that occur under your account or password.

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You agree to notify us immediately if you suspect any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

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We reserve the right, in our sole discretion, to suspend, disable, or terminate your account at any time, without notice, if we believe you have violated these Terms or for any other reason permitted by law.

 

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason, to the extent permitted by law.

We reserve the right to make any modifications to the website, including terminating, changing, suspending, or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and acknowledge that your continued access to or use of our website after any changes signifies your acceptance of those changes.

You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of our website or for any service, content, feature, or product offered through our website.

 

Pharmacy, Veterinary & Health-Related Information Disclaimer

Information on this website (including product descriptions, blog posts, FAQs, dosage information, and other content) is provided for general informational purposes only and is not intended to:

• Provide veterinary, medical, or pharmaceutical advice;

• Diagnose any condition;

• Replace an examination, diagnosis, or treatment plan by a licensed veterinarian or physician.

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You should not rely on information on this website as a substitute for professional advice. Always consult a qualified veterinarian or healthcare provider regarding any questions about your pet’s health, medications, or treatment options.

You agree that:

• You will not disregard professional veterinary or medical advice or delay seeking it because of something you have read on our website; and

• In the case of any emergency or urgent health concern, you will contact an emergency veterinary clinic or appropriate emergency services directly.

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No veterinarian-client-patient relationship (VCPR), pharmacist-patient relationship, or other professional relationship is created solely by your use of this website. Any professional relationship is created only in accordance with applicable laws, professional standards, and when you receive services directly from a licensed veterinarian or pharmacist.

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Prescription Medications & Veterinary Products

Some products offered on our website (including prescription medications) are regulated and may only be dispensed:

• With a valid prescription from a licensed veterinarian; and

• In accordance with applicable federal and provincial/territorial laws, regulations, and professional standards.

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By submitting a prescription or ordering a prescription medication, you represent and warrant that:

• You have a valid prescription for the medication for your pet;

• The prescription has been issued by a licensed veterinarian in accordance with applicable laws; and

• The information you provide (including pet information, veterinarian information, and prescription details) is accurate and complete.

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We reserve the right to:

• Verify any prescription with your veterinarian or clinic;

• Contact your veterinarian to clarify or confirm prescription details, transfer prescriptions, or obtain refills as permitted;

• Decline to fill, partially fill, or cancel any prescription order if we are unable to verify the prescription, if we have safety concerns, or if doing so would violate applicable law or professional standards.

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Prescription products are for use only in the animal(s) for whom they are prescribed and must be used strictly in accordance with the label, prescription directions, and instructions from your veterinarian and/or our pharmacists. You agree to follow all instructions and to keep all medications out of reach of children and other animals, unless otherwise directed.

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Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region, or jurisdiction.

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We do our best to keep product prices and availability updated on our website. However, supplier, manufacturer, wholesaler, or shipping costs may change without notice. In cases where a price adjustment or product substitution is required after an order has been placed (for example, due to a price change, back order, or shortage), we will contact you before processing the order. You may choose to proceed (including with substitutions, if permitted) or receive a full or partial refund, as applicable.

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Prices for our products are subject to change without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars and do not include applicable taxes, shipping fees, or other charges, which will be added at checkout.

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We reserve the right, in our sole discretion, to refuse or cancel orders, including without limitation orders that appear to be placed by distributors, resellers, or for commercial resale, or orders that we believe may be fraudulent, abusive, or otherwise inappropriate. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and may inform the relevant authorities.

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We do not guarantee the accuracy of the color, size, or design of the products on our website. We have made efforts to ensure the color and design of our products are displayed as accurately as possible on our website, but actual colors and packaging may vary depending on your device, manufacturer updates, or supplier changes.

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Shipping, Delivery & Risk of Loss

Shipping and delivery options, fees, and estimated timeframes are described in our Shipping Policy, which is incorporated into these Terms by reference.

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By placing an order, you agree that:

• Your order will be shipped to the address you provide at checkout;

• Risk of loss and title for products transfer to you upon delivery to the carrier, except as otherwise required by law;

• Delivery times are estimates only and are not guaranteed, as they may be affected by carrier delays, weather, operational issues, or other factors outside our control.

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Cold-chain or temperature-sensitive products (if applicable) will be shipped using methods we deem appropriate to maintain product integrity in accordance with professional standards. Once delivered to the address you provide, you are responsible for promptly receiving, inspecting, and properly storing the product.

If a package is lost, damaged, or delayed in transit, please contact us and the carrier promptly. Our specific practices regarding replacement, refund, or re-shipping in such cases are set out in our Shipping and/or Refunds Policy and may vary by product type (especially for prescription or temperature-sensitive products).

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Returns, Refunds & Exchanges

Our Refunds & Returns Policy sets out when and how returns or exchanges may be accepted. Certain products, including prescription medications and temperature-sensitive items, may not be eligible for return or refund, except as required by law or in limited situations (such as shipping errors or product defects).

By placing an order, you agree to review and comply with our Refunds & Returns Policy.

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Intellectual Property

All content on our website, including but not limited to text, graphics, logos, icons, images, videos, audio clips, software, and code, is owned by us or our content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

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You may access and view the content on our website for your personal, non-commercial use only. You may not:

• Reproduce, modify, distribute, display, perform, publish, license, create derivative works from, transfer, or sell any content, in whole or in part, without our prior written consent;

• Remove any copyright, trademark, or other proprietary notices from website content; or

• Use any meta tags or other “hidden text” utilizing our names or trademarks without our prior written consent.

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All trademarks, trade names, logos, service marks, and trade dress displayed on the website are the property of BEAM Pets, BEAM Pharmacy, or their respective owners. Use of any trademarks displayed on the website, except as expressly permitted by these Terms, is strictly prohibited.

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Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using our website or its content:

• For any unlawful purpose;

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;

• To submit false or misleading information;

• To upload or transmit viruses or any other type of malicious code that will or may be used to affect the functionality or operation of the website or any related websites, other websites, or the Internet;

• To collect or track the personal information of others;

• To spam, phish, pharm, pretext, spider, crawl, or scrape; or

• To interfere with or circumvent the security features of the website or any related websites.

We reserve the right to terminate your use of the website or any related website for violating any prohibited uses.

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Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve, or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking.

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Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

 

Use of Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, reviews, pet information, and any other content (collectively, the “Content”) that you post, distribute, or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including, but not limited to, its legality and its trademark, copyright, and other intellectual property ownership.

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You agree that any Content submitted by you in response to a request by us for a specific submission (for example, surveys, reviews, testimonials, promotions, or contests) may be edited, adapted, modified, recreated, published, translated, or distributed by us in any medium, without restriction and without compensation.

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You further agree that we are under no obligation:

• To maintain any Content in confidence;

• To pay any compensation for any Content; or

• To respond to any Content.

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You agree that you will not post, distribute, or share any Content on our website that is:

• Protected by copyright, trademark, patent, or any other proprietary right without the express consent of the owner of such proprietary right;

• Unlawful, abusive, harassing, defamatory, obscene, hateful, or otherwise objectionable; or

• Containing any malware or computer virus that could affect our website’s operations.

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You will be solely liable for any Content that you create, post, or transmit and for its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third party.

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We reserve the right (but not the obligation) to monitor, edit, or remove any Content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

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We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

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Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, disclose, and protect your personal information.

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Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice (including after an order has been submitted).

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Such errors, inaccuracies, or omissions may relate to product descriptions, pricing, promotions, availability, shipping information, or other content. We reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

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We do not undertake to update, modify, or clarify information on our website, except as required by law. Any update or refresh date provided on the website should not be taken to indicate that all information on the site has been modified or updated.

 

Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” and “as available” without warranties, representations, or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation all content, materials, functions, and services provided on our website.

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Without limiting the generality of the foregoing, we make no representations or warranties and disclaim all implied warranties, including but not limited to warranties concerning:

• The availability, accuracy, completeness, reliability, or usefulness of any content or information;

• Uninterrupted or error-free access to the website;

• That defects will be corrected; or

• That our website or the servers that make our website available are free of viruses or other harmful components.

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The use of our website is at your sole risk, and you assume full responsibility for any costs associated with your use of our website (including servicing or repairing equipment or data). We will not be liable for any damages of any kind related to the use of our website, to the fullest extent permitted by law.

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In no event will we, or our affiliates, or our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers, or employees be liable to you or any third party for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages, losses, or causes of action; or for any lost revenue, lost profits, lost business or sales, loss of data, or any other type of damage, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content, materials, or functionality through our website, even if we are advised of the possibility of such damages.

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Certain jurisdictions do not allow the limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and our liability will be limited to the maximum extent permitted by law.

 

Indemnification

You agree to defend, indemnify, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees, from and against any losses, liabilities, damages, claims, demands, and expenses (including reasonable legal fees), in any way arising from, related to, or in connection with:

• Your use of our website;

• Your breach of these Terms or of any applicable law or regulation; or

• The posting, transmission, or submission of any materials or Content by you (including, but not limited to, any third-party claim that any information or materials provided by you infringe upon any third party’s proprietary rights).

 

Termination

We may terminate, suspend, or restrict your access to all or any part of the website, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason permitted by law.

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On termination, the provisions of these Terms that by their nature should survive termination (including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability) will continue in full force and effect.

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Entire Agreement

These Terms and any documents expressly referred to in them (including our Privacy Policy, Shipping Policy, and Refunds & Returns Policy) represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding, or arrangement between you and us, whether oral or in writing.

 

Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking, or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

 

Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is provided to you in writing.

 

Headings

Any headings and titles herein are for convenience only and do not affect the meaning or interpretation of these Terms.

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Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful, or unenforceable, such provision will, to that extent, be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

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Governing Law & Jurisdiction

Any disputes arising out of or relating to these Terms, the Privacy Policy, the use of our website, or any products or services offered on our website will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

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Any disputes, actions, or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of Ontario in the City of Markham, Ontario, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

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Questions or Concerns

If you have any questions, comments, or concerns about these Terms or our website, please contact us at:

Email: admin@beampharmacy.ca